Refund Policy
Refund policy for Personalized Songs: delivered songs aren't refundable unless the law says so; failed songs aren't counted; wrong names are remade.
- Effective from
- 2026-10-23
- Page last updated
- 2026-10-23
- Free lyrics and previews
- Up to 8 sets of lyrics and one 30-second preview a day on each device; free, so there is nothing to refund
- Songs
- $9.99 for one, $19.99 for three; one-time payment, nothing to cancel
- A song already delivered
- Not refundable, except where the law requires otherwise
- A song that fails because of a fault on our side
- Not counted: the song goes back on your code automatically
- Paid but no code arrived
- We send the code or refund you
- Lyrics you'd word differently
- Not a fault: every word can be edited before the full song is made
- Where the law gives you a refund
- Paid by our merchant of record, Waffo Pancake (waffo.ai), to the way you paid
- Questions
- Email hello@personalizedsongs.app with your order number and the email address you paid with
- Your code
- Saved in the browser you paid in and emailed to you; can be sent again to the email you paid with
- A code used to break the terms of service
- May be cancelled and isn't refunded, except where the law requires otherwise
- A delivered song
- Two versions (or the one that worked, if the other failed), ready to play and download
- Every version you got sings the name wrong or has an obvious problem
- Email within 14 days for a free remake or a refund of that song
- If one of the two versions fails
- You get the one that worked; if both fail, the song isn't counted
- Busy periods
- New full songs may pause for a while when demand is very high; your code isn't used
Last updated: 2026-10-23
This refund policy covers the songs you buy on Personalized Songs: one song for $9.99 or three for $19.99. Both are one-time purchases with no subscription, so there's nothing to cancel, and the lyrics and the preview cost nothing. Please read it before you buy: a song that has been delivered isn't refundable, except where the law requires otherwise or as described below.
Refunds and delivered songs
Your code is delivered as soon as your payment goes through, and each song is delivered when its versions are ready to play and download. We make two versions at the same time; if one of them fails, you get the one that worked. From then on, the songs on your code aren't refundable, used or not, except where the law requires otherwise or in the cases below.
Songs that fail because of a fault on our side
If making a song fails because of a fault on our side, so that neither version comes out, it isn't counted: the song goes back on your code automatically and you can try again. You don't need to ask. If you ever see a song used up without getting one, email us and we'll put it back. If we pause new full songs for a while because demand is very high, your code isn't used either.
If the name is wrong or a song has an obvious problem
AI singers sometimes get a name wrong, or a take comes out with a glitch. If every version you got sings the name wrong or has an obvious problem, such as lines missing or the audio cutting out, email us within 14 days of making it. We'll make it again at no charge (for example with the name spelled the way it sounds) or refund that song.
If you paid but didn't get your code
Your code is saved in the browser you paid in and emailed to you. If you can't find it, check your spam folder, then have it sent again to the email address you paid with. If it still hasn't arrived, email us with your receipt and we'll send it or refund you.
Check the free preview before you buy
Before paying, you can write lyrics (up to 8 sets a day on each device), edit every word and hear a 30-second preview of the chorus once a day, all free. Use the preview to check the style and how the name sounds. Wanting different words or a different style after a song is delivered isn't a fault, so please read the lyrics before you make the full song.
Refunds required by consumer law
Nothing in this policy takes away rights you have under consumer law where you live. In the EU, for example, the right to withdraw from an online purchase doesn't apply to digital content such as a song once you've agreed to lose that right and the download or streaming has started. If the law gives you a right to a refund, email us with your order number and we'll arrange it.
Payments are processed by our merchant of record, Waffo Pancake (waffo.ai), which also handles refunds. A refund goes back to the card or account you paid with, and the songs it covers are cancelled. How long the money takes to reach you depends on Waffo Pancake and your bank, not on us. If we ever change merchant of record, we'll update this page.
How to contact us about a payment
Email hello@personalizedsongs.app with:
- your order number, from your receipt;
- the email address you paid with;
- what went wrong.
Please allow a few working days for a reply. Please write to us before disputing the charge with your bank, so we have a chance to put it right first.
Other things to know
- A code cancelled because the terms of service were broken isn't refunded, except where the law requires otherwise.
- A code works only on this website and can't be exchanged for cash.
Prices and what each song includes are on the pricing page, and what we keep about you is in the privacy policy.